We strive to provide high-quality digital documents and curated study materials to help you excel in your IT certification journey. However, we understand that circumstances may arise where you need to request a refund. Please review our refund policy below:
- Refund Eligibility:
- Refunds may be requested within 24hrs of the purchase date.
- To be eligible for a refund, the digital document must not have been downloaded or accessed.
- Refund Process:
- To request a refund, please contact our customer support team at [email protected]
- Provide your order number and a brief explanation for the refund request.
- Once your request is received and validated, we will initiate the refund process.
- Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [X business days] for the refund to reflect in your account.
- Non-Refundable Items:
- Once a digital document has been downloaded or accessed, it is no longer eligible for a refund.
- Shipping and handling charges are non-refundable.
- Damaged or Defective Documents:
- If you receive a damaged or defective digital document, please contact us immediately for assistance.
- We will provide a replacement or refund as appropriate.
- Contact Us:
- If you have any questions or concerns about our refund policy, please don’t hesitate to contact us.
Note: This refund policy is subject to change without prior notice. Please refer to the latest version on our website for any updates.